Condiciones de Venta
What you are agreeing to.
The terms that govern every order placed here. Written as questions, because nobody reads a contract from the top.
Who is the seller?
- OLIVER HATS SL
- B54829676
- Carretera d'Ondara 30, 03740 Gata de Gorgos, Alicante, Spain
- Inscrita en el Registro Mercantil de Alicante, Tomo [pending], Folio [pending], Hoja [pending], Inscripción [pending]
- support@oliverhats.live
- +34 1702195308
Occasio is the trading name used by that company for this store. The registry entry above is pending and must be completed before the store trades; see Aviso Legal.
What exactly am I buying, and what does the price include?
Each product page states the materials in Spanish and English, the feather content and its source, the overall dimensions, the brim width where there is one, the base size and fixing method for headpieces, and the weight in grams. Those are the characteristics the sale is made on.
Prices are shown in USD and include Spanish value added tax at the standard rate of 21% where it applies. The price shown on the product page is the price of the goods. Shipping is shown separately before you commit, and standard shipping is included on orders over $179.
No charge appears late
Every cost that forms part of your order is displayed before the payment step. If a cost cannot be calculated in advance — an import duty levied by your own country, for instance — that is stated as such rather than hidden.
Are there any charges you cannot tell me about in advance?
Only ones imposed by your own authorities. Orders delivered outside the European Union may attract import duty, local sales tax or a customs handling fee, all of which are set and collected by the destination country and are payable by the recipient. We declare goods at their true value and do not mark parcels as gifts.
Some destinations restrict the import of goods containing animal-derived material. Two pieces in this range contain farmed goose or rooster feather, and are listed as such on Materiales y Plumas. Where your country restricts them, choose the synthetic-feather alternative instead, or write to us before ordering.
When will it arrive?
Standard delivery estimates are given at checkout. Where no other date is agreed with you, delivery takes place within 30 days of the order at the latest, which is the statutory maximum.
Colour-matched work is different and is quoted separately: roughly three weeks from the day your physical swatch reaches us. If your occasion falls inside that window we will say so before taking the order rather than after.
If we cannot deliver in time, you may allow us an additional reasonable period or cancel and be reimbursed in full without delay.
Can I change my mind?
Yes. You have 14 calendar days from the day you take physical possession of the goods to withdraw from the contract without giving any reason. The full procedure and the statutory model form are on Desistimiento.
One exclusion, stated plainly
The colour-matching service, and any set that contains it, is made to your own specification. Once dyeing begins, the right of withdrawal no longer applies to that item — this is the exclusion the law allows for goods made to a consumer’s requirements. It is stated on the product page, and you are asked to confirm it as a separate tick at checkout. Nothing enters production before that confirmation.
Because these are occasion pieces, the condition they come back in matters. To be accepted, a return must have its tag uncut, must be free of marks from make-up, hairspray or scent, and must arrive in its original rigid box where one was supplied. Those are the specific criteria we apply; we do not refuse returns on vague grounds.
What if something is wrong with it?
Every piece carries the statutory conformity guarantee of 3 years from delivery, which is longer than the European minimum. For the first 2 years, any lack of conformity is presumed to have existed at delivery and it is for us, not you, to show otherwise.
The remedies run in order: repair or replacement first, at your choice and at no cost to you; then a price reduction or termination of the contract if repair or replacement is impossible, disproportionate, not carried out within a reasonable time, or causes you significant inconvenience.
We also hold spare parts and support for 10 years from the day a piece is discontinued. In practice that means fixings, combs, bands, pins and repair to trims. The full text is on Garantía.
How do discounts work here?
When a reference price is shown struck through, that reference is the lowest price at which we applied the item in the 30 days before the reduction. Where we cannot show that, we show no struck-through price at all. As this store has not yet traded, no item currently displays one.
We do not run countdown timers, wedding-season deadlines, or stock warnings that are not tied to real stock. If a first-order code is offered, its conditions — value, expiry, and what it can be combined with — are stated with the code itself.
Do you publish customer reviews?
Where reviews appear, we state whether the reviewer’s purchase was verified. We do not write reviews, commission them, incentivise them, or remove unfavourable ones that meet our publication rules.
How do I pay?
You complete your delivery and contact details first, confirm any exclusions that apply to your order, and are then taken to a secure payment step. Card details are never entered on, stored by, or visible to this site. Nothing is charged until you complete that step, and an order confirmation is sent by email when it succeeds.
Something has gone wrong and we disagree. What then?
Write to support@oliverhats.live first — most things end there. If they do not:
- Official complaint forms of the Comunitat Valenciana are available on request at no cost. Ask by email with "reclamación" in the subject.
- We accept the jurisdiction of the Junta Arbitral de Consumo for disputes arising from sales made through this site.
- Dirección General de Consumo de la Generalitat Valenciana
The contract is governed by Spanish law. Nothing above removes your right to bring proceedings before the courts of your own place of residence.
Are there restrictions on who can order?
This store is not for use by anyone under 13. Between 13 and 17, an order requires the consent of a parent or guardian, whose email address is collected at checkout and who is contacted before dispatch.
We do not sell for resale, and we do not ship to destinations subject to trade restrictions that would make the sale unlawful. Where an order cannot be fulfilled for that reason, it is cancelled and refunded in full.