Getting it there, and back.

Standard, Spain and EU

Calculated at checkout before payment. Included on orders over $179.

Standard, rest of world

Calculated at checkout by destination and parcel size. Boxed brims are bulky and are priced accordingly.

Tracked upgrade

Offered at checkout where the destination supports it.

Import duty and local tax

Set and collected by the destination country, payable by the recipient. We declare true value and do not mark parcels as gifts.

Estimates are shown at checkout. Where no other date is agreed, delivery happens within 30 days at the latest, which is the statutory maximum. Colour-matched work is quoted separately at roughly three weeks from the day your swatch reaches us.

If we cannot meet the date, you may allow us a further reasonable period or cancel and be reimbursed in full without delay. We would rather tell you before you order that a date is not achievable than take the order and apologise later.

Fascinators, pillboxes, headbands, combs and veils travel in a padded carton with the fixing taped so it cannot press into the material.

Photograph the outer packaging before you unpack any further, then email support@oliverhats.live with the order reference and the photographs. Transit damage is our problem, not yours: we send a replacement or a full refund, at your choice, and we pay the return carriage.

1. 01Tell us within fourteen days of delivery. An email saying you are withdrawing is enough; the statutory model form is available if you prefer it.
2. 02We reply the same working day with the return address and a reference to write on the outside of the parcel.
3. 03Repack the piece as it arrived, in its original rigid box where one was supplied.
4. 04Send it back within fourteen days of telling us. The direct return cost is yours unless the piece was faulty or not as described.
5. 05We reimburse within fourteen days of being informed, by the means you paid with, including the standard outbound delivery cost.

The legal detail, including the extension to twelve months if we ever failed to tell you about this right, is on Desistimiento.

Specific, because occasion pieces are worn once and returns in this category are contested more often than in most. To be accepted, a piece must have its tag uncut, be free of marks from make-up, foundation, hairspray and scent, show no crushed brim, bent wire or shed trim, and arrive in its original rigid box where one was supplied.

You may try it on and look at it in daylight, exactly as you would in a shop. You are liable only for a reduction in value caused by handling beyond what is needed to establish the nature and characteristics of the piece.

Only colour-matched work, and only once dyeing has begun. It is flagged on the product page, in the bag, and by a separate tick at checkout that you have to give before anything is made. Everything else in the range comes back under the ordinary fourteen-day right.

That is the statutory guarantee, not a return: 3 years from delivery, with the first 2 presumed against us, and no cost to you. Garantía has the detail.