Fourteen days, no reason needed.

14 calendar days, counted from the day you — or someone you nominated other than the carrier — take physical possession of the goods. If an order arrives in more than one parcel, the period runs from the last one.

You do not have to give a reason, and you do not have to explain the decision to us.

Then the period extends to twelve months from the end of the original fourteen days. If we inform you during those twelve months, the fourteen days start again from the day you receive that information. This page exists so that situation does not arise.

Any unambiguous statement is enough. Email support@oliverhats.live with your order reference and say you are withdrawing. Or use the statutory model form below — it is provided because the law requires us to make it available, not because you have to use it.

To meet the deadline it is enough that you send your communication before the fourteen days expire. We acknowledge every withdrawal notice in writing on the same working day.

MODELO DE FORMULARIO DE DESISTIMIENTO
(Anexo B, Real Decreto Legislativo 1/2007)

Sólo debe cumplimentar y enviar este formulario si desea desistir del contrato.

A la atención de:
  OLIVER HATS SL
  Carretera d'Ondara 30, 03740 Gata de Gorgos, Alicante, España
  support@oliverhats.live

Por la presente le comunico/comunicamos (*) que desisto de mi/desistimos de
nuestro (*) contrato de venta del siguiente bien:

  ___________________________________________________________

Pedido el / recibido el (*):  ____ / ____ / ________

Nombre del consumidor y usuario o de los consumidores y usuarios:

  ___________________________________________________________

Domicilio del consumidor y usuario o de los consumidores y usuarios:

  ___________________________________________________________

Firma del consumidor y usuario o de los consumidores y usuarios
(sólo si el presente formulario se presenta en papel):

  ___________________________________________________________

Fecha:  ____ / ____ / ________

(*) Táchese lo que no proceda.

Occasion pieces are worn once and photographed close, so the condition standard here is specific rather than vague. To be accepted, a returned piece must:

• have its tag uncut and attached;
• be free of marks from make-up, foundation, hairspray and scent — these are the most common reasons a piece cannot be resold;
• have no bent wire, crushed brim or shed trim from being transported unboxed;
• arrive in its original rigid box where one was supplied with it.

You may handle a piece as you would in a shop — try it on, look at it in daylight, decide. You are only liable for a reduction in value resulting from handling beyond what is needed to establish its nature, characteristics and working.

Within 14 days of us being informed of your decision, and by the same means you used to pay unless you agree otherwise. You are never charged a fee for the reimbursement itself.

We may withhold reimbursement until the goods are back with us, or until you supply evidence of having sent them, whichever happens first. The reimbursement includes the standard outbound delivery cost; where you chose an upgraded delivery, the difference above the standard cost is not refunded.

The direct cost of returning the goods is yours unless the item was faulty or not as described.

Nothing else in the range is excluded. Every stock piece — every brim, fascinator, pillbox, headband, veil, box and fitting kit — can be returned under the ordinary fourteen-day right.

Then this page is not the one you need. A fault is covered by the statutory conformity guarantee, which runs for 3 years and costs you nothing. Garantía sets out how that works, and Envíos y Devoluciones covers the practical steps.